Frequently Asked Questions

Choose your pickup hub, select your desired electric vehicle model, verify your government ID and driving licence once, complete secure online payment, and pick up your EV with a quick digital scan!

You need a valid Driving Licence (2-wheeler for scooters/bikes, LMV for electric cars), a government identity proof (Aadhaar/Passport/Voter ID), and a quick clear selfie.

All Orbit EVs are handed over with at least 85-100% charge. You can plug in at hundreds of compatible fast-charging stations across our partner network, or use the provided portable home charging adapter.

Your security deposit is immediately initiated for refund back to your wallet or original payment method upon vehicle return inspection clearance (typically within 1-2 hours).

Yes! Open the Active Rental page in your web dashboard or Flutter app, select your new desired return time, and if the vehicle is not reserved for another customer, pay the difference to extend instantly.