Privacy Policy

1. Information We Collect

We collect identity details (name, email, phone number), official KYC documents (driving licence images, national ID, customer selfie), payment transaction identifiers, and real-time location telemetry during active EV rentals.

2. Use of Information

Your information is used strictly to process EV rental reservations, verify driver eligibility under transport laws, calculate accurate billing, prevent fleet theft, provide roadside dispatch assistance, and issue tax invoices.

3. Telematics & GPS Data

Vehicle coordinates, speed, and state of charge are monitored solely during your rental duration. Location history is retained securely for audit and insurance claims, and is never sold to third-party advertising brokers.

4. Data Security

All sensitive documents and transaction records are encrypted using 256-bit SSL protocols. Access to KYC records is restricted to verified compliance officers.

5. Contact Grievance Officer

For data privacy queries or document deletion requests, please contact our Data Protection Officer at privacy@orbitrentals.com.